{"id":710,"date":"2023-02-09T10:55:38","date_gmt":"2023-02-09T09:55:38","guid":{"rendered":"https:\/\/vitabad.dev.hayloft-it.ch\/?page_id=710"},"modified":"2024-07-06T09:51:03","modified_gmt":"2024-07-06T07:51:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.vitabad.ch\/en\/service\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1 class=\"has-text-align-left wp-block-heading\">FAQ<\/h1>\n\n\n\n<p>Even with careful care and maintenance of your pool, it can happen that the water values are no longer completely correct. <\/p>\n\n\n\n<p>Water is a sensitive element that can be thrown out of balance by various factors. For example, external influences such as the use of fertilizers in the immediate vicinity of the pool, high bathing intensity or weather influences have a significant effect on the water in your swimming pool. We strive to offer you a continuous service, but it can still happen that the pool water deteriorates. In this case, we have listed the most frequently asked questions and answers for you so that you can take action yourself.<\/p>\n\n\n\n<p>Of course, we are always available to help and advise you during our opening hours. Call 041 917 50 51 or <a href=\"mailto:service@vitabad.ch\">service@vitabad.ch<\/a>.<\/p>\n\n\n<div class=\"wp-block-accordion accordion\" id=\"69e2f61a9daa6\">\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"wasser-ist-gruen-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#wasser-ist-gruen\" aria-expanded=\"false\" aria-controls=\"wasser-ist-gruen\">\n                    Water is green                <\/button>\n            <\/h2>\n            <div id=\"wasser-ist-gruen\" class=\"accordion-collapse collapse\" aria-labelledby=\"wasser-ist-gruen-heading\" data-bs-parent=\"#wasser-ist-gruen\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible causes<\/strong><br \/>Disinfection, circulation, backwashing<\/p>\n<p><strong>Solution approach<\/strong><\/p>\n<ul>\n<li>Check whether disinfection of the pool is guaranteed.<\/li>\n<li>Check whether the circulation is intact (skimmer not full of leaves, pump pre-filter free of leaves, circulation pump running at level 2, etc.).<\/li>\n<li>Backwash regularly (once a week).<\/li>\n<\/ul>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"wasser-ist-trueb-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#wasser-ist-trueb\" aria-expanded=\"false\" aria-controls=\"wasser-ist-trueb\">\n                    Water is cloudy                <\/button>\n            <\/h2>\n            <div id=\"wasser-ist-trueb\" class=\"accordion-collapse collapse\" aria-labelledby=\"wasser-ist-trueb-heading\" data-bs-parent=\"#wasser-ist-trueb\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause<\/strong><\/p>\n<p>Flocculation, limescale or external influences<\/p>\n<p><strong>Solution approach<\/strong><\/p>\n<ul>\n<li>Set the speed of the flocculation pump to the minimum.<\/li>\n<li>Check the pH value. If the pH value is too high, limescale can form in the pool. Set value 7.0 - 7.4.<\/li>\n<\/ul>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"wasser-riecht-komisch-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#wasser-riecht-komisch\" aria-expanded=\"false\" aria-controls=\"wasser-riecht-komisch\">\n                    Water smells funny                <\/button>\n            <\/h2>\n            <div id=\"wasser-riecht-komisch\" class=\"accordion-collapse collapse\" aria-labelledby=\"wasser-riecht-komisch-heading\" data-bs-parent=\"#wasser-riecht-komisch\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause<\/strong><br \/>Cover has not been opened for a long time.<\/p>\n<p><strong>Solution approach<\/strong><br \/>Open the pool cover regularly.<\/p>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"pool-hat-gruene-stellen-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#pool-hat-gruene-stellen\" aria-expanded=\"false\" aria-controls=\"pool-hat-gruene-stellen\">\n                    Pool has green spots                <\/button>\n            <\/h2>\n            <div id=\"pool-hat-gruene-stellen\" class=\"accordion-collapse collapse\" aria-labelledby=\"pool-hat-gruene-stellen-heading\" data-bs-parent=\"#pool-hat-gruene-stellen\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause<\/strong><br \/>Disinfection, circulation<\/p>\n<p><strong>Solution approach<\/strong><\/p>\n<ul>\n<li>Check whether disinfection of the pool is guaranteed.<\/li>\n<li>Take a hand measurement.<\/li>\n<li>Check whether the circulation is intact.<\/li>\n<li>Clean the green areas in the pool by hand or with the pool robot.<\/li>\n<\/ul>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"das-filtermedium-im-filter-ist-schmutzig-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#das-filtermedium-im-filter-ist-schmutzig\" aria-expanded=\"false\" aria-controls=\"das-filtermedium-im-filter-ist-schmutzig\">\n                    The filter medium in the filter is dirty                <\/button>\n            <\/h2>\n            <div id=\"das-filtermedium-im-filter-ist-schmutzig\" class=\"accordion-collapse collapse\" aria-labelledby=\"das-filtermedium-im-filter-ist-schmutzig-heading\" data-bs-parent=\"#das-filtermedium-im-filter-ist-schmutzig\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause:<\/strong><br \/>Backwash<\/p>\n<p><strong>Solution approach:<\/strong><\/p>\n<ul>\n<li>Carry out a longer backwash (2 minutes).<\/li>\n<li>Do a backwash once a week.<\/li>\n<\/ul>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"ph-wert-ist-zu-tief-oder-zu-hoch-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#ph-wert-ist-zu-tief-oder-zu-hoch\" aria-expanded=\"false\" aria-controls=\"ph-wert-ist-zu-tief-oder-zu-hoch\">\n                    Ph value is too low or too high                <\/button>\n            <\/h2>\n            <div id=\"ph-wert-ist-zu-tief-oder-zu-hoch\" class=\"accordion-collapse collapse\" aria-labelledby=\"ph-wert-ist-zu-tief-oder-zu-hoch-heading\" data-bs-parent=\"#ph-wert-ist-zu-tief-oder-zu-hoch\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause:<br \/><\/strong>Probes are not correct, water values are not correct<\/p>\n<p><strong>Solution approach:<\/strong><\/p>\n<ul>\n<li>Take a manual measurement and compare the values with the measurement on the device. Target value 7.0 - 7.4.<\/li>\n<li>If the measured values do not match, the pH value should be brought back to the target value manually using Ph-Plus or Ph-Minus.<\/li>\n<\/ul>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"redox-wert-ist-zu-tief-oder-zu-hoch-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#redox-wert-ist-zu-tief-oder-zu-hoch\" aria-expanded=\"false\" aria-controls=\"redox-wert-ist-zu-tief-oder-zu-hoch\">\n                    Redox value is too low or too high                <\/button>\n            <\/h2>\n            <div id=\"redox-wert-ist-zu-tief-oder-zu-hoch\" class=\"accordion-collapse collapse\" aria-labelledby=\"redox-wert-ist-zu-tief-oder-zu-hoch-heading\" data-bs-parent=\"#redox-wert-ist-zu-tief-oder-zu-hoch\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause:<\/strong><br \/>Probes are not correct, water values are not correct<\/p>\n<p><strong>Solution approach:<\/strong><\/p>\n<ul>\n<li>Take a hand measurement and compare the values with the measurement on the device.<\/li>\n<li>Please contact us.<\/li>\n<\/ul>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"hydrolyse-wert-ist-nicht-auf-60-als-bsp-bei-48-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#hydrolyse-wert-ist-nicht-auf-60-als-bsp-bei-48\" aria-expanded=\"false\" aria-controls=\"hydrolyse-wert-ist-nicht-auf-60-als-bsp-bei-48\">\n                    Hydrolysis value is not at 60% as an example at 48%                <\/button>\n            <\/h2>\n            <div id=\"hydrolyse-wert-ist-nicht-auf-60-als-bsp-bei-48\" class=\"accordion-collapse collapse\" aria-labelledby=\"hydrolyse-wert-ist-nicht-auf-60-als-bsp-bei-48-heading\" data-bs-parent=\"#hydrolyse-wert-ist-nicht-auf-60-als-bsp-bei-48\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause:<\/strong><br \/>Cell calcified or too little salt in the pool<\/p>\n<p><strong>Solution approach:<\/strong><\/p>\n<p>Check the hydrolysis cell. If there are NO white deposits, add salt to the pool. (Per missing 10% - 1 kg salt per 10m<sup>3<\/sup> water)<\/p>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"hydrolyse-wert-ist-auf-0-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#hydrolyse-wert-ist-auf-0\" aria-expanded=\"false\" aria-controls=\"hydrolyse-wert-ist-auf-0\">\n                    Hydrolysis value is set to 0%                <\/button>\n            <\/h2>\n            <div id=\"hydrolyse-wert-ist-auf-0\" class=\"accordion-collapse collapse\" aria-labelledby=\"hydrolyse-wert-ist-auf-0-heading\" data-bs-parent=\"#hydrolyse-wert-ist-auf-0\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause:<\/strong><br \/>Setpoint has been reached or FL1 alarm<\/p>\n<p><strong>Solution approach:<\/strong><\/p>\n<ul>\n<li>Check whether the set target value 680 has been reached.<\/li>\n<li>Check whether the system is running (observe filter times).<\/li>\n<li>Hydrolysis to 0% at an MV value of 680 or more is good!<\/li>\n<\/ul>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"flockung-laeuft-nicht-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flockung-laeuft-nicht\" aria-expanded=\"false\" aria-controls=\"flockung-laeuft-nicht\">\n                    Flocculation is not running                <\/button>\n            <\/h2>\n            <div id=\"flockung-laeuft-nicht\" class=\"accordion-collapse collapse\" aria-labelledby=\"flockung-laeuft-nicht-heading\" data-bs-parent=\"#flockung-laeuft-nicht\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause:<\/strong><br \/>Outside filter times or FL1 alarm<\/p>\n<p><strong>Solution approach:<\/strong><\/p>\n<ul>\n<li>Check whether the LED on the flocculation pump is lit.<\/li>\n<li>Check whether the system is running (observe filter times).<\/li>\n<\/ul>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"pool-braucht-viel-oder-wenig-wasserpflegemittel-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#pool-braucht-viel-oder-wenig-wasserpflegemittel\" aria-expanded=\"false\" aria-controls=\"pool-braucht-viel-oder-wenig-wasserpflegemittel\">\n                    Pool needs a lot or little water care product                <\/button>\n            <\/h2>\n            <div id=\"pool-braucht-viel-oder-wenig-wasserpflegemittel\" class=\"accordion-collapse collapse\" aria-labelledby=\"pool-braucht-viel-oder-wenig-wasserpflegemittel-heading\" data-bs-parent=\"#pool-braucht-viel-oder-wenig-wasserpflegemittel\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause:<\/strong><br \/>Weather influence, bathing intensity<\/p>\n<p><strong>Solution approach:<\/strong><br \/>Take a hand measurement and compare the values with the measurement on the device.<\/p>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"sonden-sind-nicht-in-ordnung-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#sonden-sind-nicht-in-ordnung\" aria-expanded=\"false\" aria-controls=\"sonden-sind-nicht-in-ordnung\">\n                    Probes are not in order                <\/button>\n            <\/h2>\n            <div id=\"sonden-sind-nicht-in-ordnung\" class=\"accordion-collapse collapse\" aria-labelledby=\"sonden-sind-nicht-in-ordnung-heading\" data-bs-parent=\"#sonden-sind-nicht-in-ordnung\">\n                <div class=\"accordion-body\">\n                    <p><strong>Possible cause:<\/strong><br \/>Wear, defect<\/p>\n<p><strong>Solution approach:<\/strong><br \/>Take a hand measurement and compare the values with the measurement on the device.<\/p>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Auch bei sorgf\u00e4ltiger Pflege und Wartung Ihres Pools kann es vorkommen, dass die Wasserwerte nicht mehr ganz korrekt sind. Wasser ist ein empfindliches Element, das durch verschiedene Faktoren aus dem Gleichgewicht gebracht werden kann. So haben externe Einfl\u00fcsse wie zum Beispiel der Einsatz von D\u00fcngemittel in der n\u00e4heren Umgebung des Pools, hohe Badeintensit\u00e4t oder [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":59,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-710","page","type-page","status-publish","hentry","has-post-content"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vitabad.ch\/en\/wp-json\/wp\/v2\/pages\/710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vitabad.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vitabad.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vitabad.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vitabad.ch\/en\/wp-json\/wp\/v2\/comments?post=710"}],"version-history":[{"count":17,"href":"https:\/\/www.vitabad.ch\/en\/wp-json\/wp\/v2\/pages\/710\/revisions"}],"predecessor-version":[{"id":4173,"href":"https:\/\/www.vitabad.ch\/en\/wp-json\/wp\/v2\/pages\/710\/revisions\/4173"}],"up":[{"embeddable":true,"href":"https:\/\/www.vitabad.ch\/en\/wp-json\/wp\/v2\/pages\/59"}],"wp:attachment":[{"href":"https:\/\/www.vitabad.ch\/en\/wp-json\/wp\/v2\/media?parent=710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}