FAQ
Even with careful care and maintenance of your pool, it can happen that the water values are no longer completely correct.
Water is a sensitive element that can be thrown out of balance by various factors. For example, external influences such as the use of fertilizers in the immediate vicinity of the pool, high bathing intensity or weather influences have a significant effect on the water in your swimming pool. We strive to offer you a continuous service, but it can still happen that the pool water deteriorates. In this case, we have listed the most frequently asked questions and answers for you so that you can take action yourself.
Of course, we are always available to help and advise you during our opening hours. Call 041 917 50 51 or service@vitabad.ch.
Possible causes
Disinfection, circulation, backwashing
Solution approach
- Check whether disinfection of the pool is guaranteed.
- Check whether the circulation is intact (skimmer not full of leaves, pump pre-filter free of leaves, circulation pump running at level 2, etc.).
- Backwash regularly (once a week).
Possible cause
Flocculation, limescale or external influences
Solution approach
- Set the speed of the flocculation pump to the minimum.
- Check the pH value. If the pH value is too high, limescale can form in the pool. Set value 7.0 - 7.4.
Possible cause
Cover has not been opened for a long time.
Solution approach
Open the pool cover regularly.
Possible cause
Disinfection, circulation
Solution approach
- Check whether disinfection of the pool is guaranteed.
- Take a hand measurement.
- Check whether the circulation is intact.
- Clean the green areas in the pool by hand or with the pool robot.
Possible cause:
Backwash
Solution approach:
- Carry out a longer backwash (2 minutes).
- Do a backwash once a week.
Possible cause:
Probes are not correct, water values are not correct
Solution approach:
- Take a manual measurement and compare the values with the measurement on the device. Target value 7.0 - 7.4.
- If the measured values do not match, the pH value should be brought back to the target value manually using Ph-Plus or Ph-Minus.
Possible cause:
Probes are not correct, water values are not correct
Solution approach:
- Take a hand measurement and compare the values with the measurement on the device.
- Please contact us.
Possible cause:
Cell calcified or too little salt in the pool
Solution approach:
Check the hydrolysis cell. If there are NO white deposits, add salt to the pool. (Per missing 10% - 1 kg salt per 10m3 water)
Possible cause:
Setpoint has been reached or FL1 alarm
Solution approach:
- Check whether the set target value 680 has been reached.
- Check whether the system is running (observe filter times).
- Hydrolysis to 0% at an MV value of 680 or more is good!
Possible cause:
Outside filter times or FL1 alarm
Solution approach:
- Check whether the LED on the flocculation pump is lit.
- Check whether the system is running (observe filter times).
Possible cause:
Weather influence, bathing intensity
Solution approach:
Take a hand measurement and compare the values with the measurement on the device.
Possible cause:
Wear, defect
Solution approach:
Take a hand measurement and compare the values with the measurement on the device.